Polices and Procedure
Welcome to the Policy and Procedure page of the Institute. This section outlines the key policies and procedures that support and govern the responsibilities of students and staff. These documents provide the foundation for consistent, transparent, and effective operations aligned with the Institute’s mission and values.
Understanding Our Policies
This page serves as a central resource for the core policies and procedures that shape the academic and administrative experience at the Institute. These policies are designed to:
Support compliance with regulatory and quality standards
Ensure fair and equitable treatment of students and staff
Promote a safe, respectful, and effective learning environment
All students and staff are expected to be familiar with the policies relevant to their roles and responsibilities.
Complaints and Appeals Policy
Process for lodging complaints and appealing decisions in a fair, transparent manner.
Course progress
Outlines how student academic progress is monitored and supported.
Deferring, Suspending or Cancelling a Student’s Enrolment
Conditions and procedures for changes to a student’s enrolment status.
Student Code of Conduct
Sets expectations for respectful, responsible and ethical behaviour.
Entry Requirements
Details the entry requirements needed for course admission.
Fees and Charges
Provides information on course fees, payment schedules, and related costs.
Refunds
Describes when and how refunds may be issued under specific conditions.
USI (Unique Student Identifier)
Explains the requirement for a USI and how it’s used to track learning.
Critical Incident
Outlines procedures for responding to serious or emergency situations.
AQF Certification
Covers issuing of qualifications and statements aligned with AQF standards.
Diversity, Equality and Inclusion
Affirms commitment to a learning environment that values all individuals.
Privacy
Explains how student information is collected, used and protected.
Plagiarism
Defines academic integrity and consequences for dishonest work.
Course Transfer
Details how students can request to transfer between courses or providers.
Student Support
Describes available academic, personal, and wellbeing assistance services.
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